Thank you for considering the use of our services! Outlined below are useful things that you will need to know prior to booking our services. If you have any questions, please don't hesitate to get in touch!
How to Book
Just wanting Soft Play? No prob! choose from any of our Soft Play Packages and follow the prompts to Book Online or Check Availability. You will be able to add other items once you have selected your event date and delivery area.
Wanting Soft Play and Bouncy Castle? That's easy too! Simply start with your choice of Soft Play Packages, select your date, delivery area, and then follow the prompt to then add your choice of bouncy castle/s or other items!
Can't find what you're looking for? Or wanting a bespoke package? Contact us with your ideas and we'll see how we can accommodate!
Service Hours
8:00am – 6:00pm during the months between 1st April – 31st October
8:00am – 7:30pm during the months between 1st November – 31st March
Administration Hours
9:00am - 2:30pm Monday, Tuesday, Thursday, Friday
We are closed on Wednesdays.
Booking Deposit
A non-refundable payment of 25% upon booking. This will secure the items requested for the exclusive use on the date requested, at the times requested. Payments can be made online by direct debit, credit card, or by online banking transfer.
Cancellations
Booking cancellation, for any reason, with more than 14 days notice will be refunded excluding the 25% non refundable deposit payment. Booking cancellations, for any reason, with less than 14 days notice will not be refunded. Client’s will be offered full credit to use at a later date within 12 months following the cancellation date.
Refundable Bond
This is an additional $75 charge that is added to every booking. Bonds are refunded during the week following the booking date. This is subject to all hire items being returned in their entirety and in the same clean and functional condition as they were provided upon delivery. We clean and check every item before it is released for hire use. If equipment is lost, broken, not working, or inconsiderately dirty the bond will be retained.
Hire Item Costs
Our minimum order value is $250, not including delivery charges (if applicable). For travel distances further than 30km, our minimum order value is $400, not including delivery charge (if applicable). We no longer offer the hire use of soft play equipment or toys as separate items.
We take great pride in keeping our equipment in great condition, as well as providing a high standard of service. Therefore the cost to hire out equipment covers everything required for us to ensure clean and safe equipment arrives (and is collected from) your events on time. Items are stored off site so they have to be loaded in advance, set up, wiped with sanitizing solution before use, then collected, unloaded, thoroughly cleaned and stored again - it's quite a process!
*We require full payment to be made no less than 4 days prior to the booking date.
Delivery/Collection Service
We are a husband - wife team managing all bookings through the weekends. Due to worsening Auckland traffic we are finding it increasingly difficult to reach distances further than 30km away from our base in East Tamaki. For this reason we have set our delivery radius limit to 30km (45-50 minutes x 4 trips can take 3.5-4 hours out of our day).
It takes 4 trips to deliver and collect to/from an event. Delivery charges are calculated on a per/km basis.